800-967-3924
UK Toll Free 0-808-234-4256
Home
Hosted Services
Dynamics CRM
CRM Overview- CRM For Sales
- CRM For Customer Service
- CRM For Marketing
- Pricing
Premium Spam Filtering- Spam Filtering Overview
- Message Continuity
- Comparison
- Pricing
Desktop backup- Overview
- Desktop Backup Pricing
- 30-Day Trial!
Affiliate Program- Become an Affiliate
Cloud Server
cloudSHIFT Server: On-Demand- Overview
- Features & Pricing
- Sign Up Today!
Support
Popular Support Articles- Top 10 Support Questions
- Support Home Page
How-To Videos- Add A Mailbox
- How To Setup iPhone
- How To Setup BlackBerry
- How To Forward Email
Sign Up
Email
Mobility
Collaboration
Email Archiving
Setup Guides
Contact Support
Download one of our hosted services White Papers for free and learn more!
Customer Service Software
Empower your customer service team with a comprehensive view of your customers, enabling them to quickly resolve issues, reduce the length of time a case is open, and provide customized service based on historical data.
- Scheduling
- Workflows
- Accounts
- Contracts
- Cases
- Analytics
Organize and simplify scheduling
- Organize services with associated resources and employee schedules to increase efficiency.
- Scheduling is available with a visual, web-based interface to save time and ease the scheduling process.
- Maintain one central view of all service personnel’s calendars and resources to increase scheduling efficiency.
Automated workflows
- Setup personal, team, or company-wide workflows with the use of wizards that reduce the need for IT intervention.
- Automatically give specific tasks or activities to particular employees and enable the rules-based escalation feature to forward outstanding cases to a more senior employee.
- Ensure consistency across continents with support for numerous languages and currencies.
Improve account management
- Increase employee and team efficiency, productivity and ease of use an intuitive Microsoft designed, web-based user interface.
- Increase resolution of issues during the first account call with the ability to view the customers’ complete history.
- Simply recognize and remove duplicate data.
- Simplify the addition, modification and management of contact data via a customizable web-based control panel.
Ease of contract management
- Create customized catalog of products and/or services to monitor sales and service contracts.
- Achieve more complete insight into customer actions to increase sales of support contracts.
- Establish a central contract “file cabinet” to simplify case management.
- Provide each customer service employee with a current picture of each customer to determine service eligibility.
Create and manage cases efficiently
- Route customer issues and escalate problems using rules to increase rate of first call resolution.
- Manually or automatically prepare and close case activities and associate them with the appropriate contact for future reference.
- Provide exceptional, customized customer support and service with a snapshot view of your customers’ history and service contracts.
Gain greater insight into your customers and improve their experience with your company
- Analysis of key performance indicators enable you to monitor and address issues before they develop into larger problems.
- Empower the customer service teams with up-sells and special offers created specifically for their individual customers.
- The Report Wizard allows you to create your own custom reports or you can use the wide variety of already created reports available to you.
800-9-MS-EXCHANGE (800-967-3924) - UK Toll Free 0-808-234-4256 -
© 2012 123Together.com, a division of mindSHIFT Technologies Terms of Service - Privacy Statement
cloudSHIFT is a service mark of mindSHIFT Technologies, Inc.
Microsoft is a trademark of the Microsoft group of companies. The RIM
and BlackBerry families of related marks, images and symbols are the exclusive
properties and trademarks of Research In Motion Limited — used by permission.
Research In Motion, RIM, BlackBerry, BlackBerry Enterprise Server and "Always
On, Always Connected" are registered
with the U.S. Patent and Trademark Office and may be pending or registered
in other countries.