Our Outlook Auto Setup Tool will automatically create a new Outlook profile for your Exchange hosting mailbox. If you have other email accounts configured in your current profile you will need to manually move them to the new profile.
The Setup tool will not create your mailbox on the Exchange Server. If you are unsure whether your mailbox has been created, please contact your company administrator.
No existing data will be lost during this setup. You can view instructions on how to view all profiles configured on your system here.
If you are not running Microsoft Outlook 2003, 2007 or 2010, we recommend upgrading your version of the software before setting up hosted Exchange. This free upgrade is available from our Control Panel. Please login and click Help.
If you are running any of the following Microsoft Outlook/Operating System combinations you will need a VPN connection:
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Outlook Version
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OS
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2000
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Windows 2000
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2000
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Windows XP
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For steps on setting up a VPN connection click here.
To setup Outlook:
- Close Microsoft Outlook.
- Download and run the pre-setup software.
Note: This tool will modify the registry entry to access the configuration file which will be deployed by the setup tool.
NOTE: For Windows 7 users, you will need to save this file to your machine first and then run the setup tool as the administrator. To run as an administrator, go to the location the file was downloaded to, right click on the file and select "Run as Administrator".
- Click Setup.
- The Outlook Setup tool will select the setting which is most appropriate for your client. Please do not change this unless you are advised to do so by your administrator or support personnel.
- You will see the following information box:
Click OK.
- The login window will come up and prompt you to login. Enter your full email address and password:
Outlook 2010 users, if you would like to save your password, please place a check mark in the “Remember my password” check box.
Click OK.
- Click Finish.
NOTE: This window may be hidden behind the Outlook window.
- Outlook will open automatically. If you have multiple profiles you will be prompted to select a profile. The profile name will be in the following format: "Exchange Hosting {your email address}". Select the profile and click OK.
- You will be asked to login again, please do so.
- If the Setup Tool encounters a problem while creating your Exchange profile a window will come up with the error message "Your Microsoft Exchange Server is Unavailable."; please click Retry.
- You are now ready to use Outlook. Each time you start Outlook you will be prompted to log on with your username and password.
If you prefer to setup Outlook manually:
- Click here for Microsoft Exchange 2007/Outlook 2007 setup instructions.
- Click here for Outlook 2010 setup instructions.
