Prior to setting up Outlook you will need your Outlook setup information with your username, password and server name. This can be found in either the Welcome email or you can log into the Control Panel and click on Help > Setup Information.
As a user on Exchange 2007 you will use the AutoDiscover feature to setup Outlook. To use this feature you will need a special DNS record, called a CNAME record, set up for your domain and pointing to our server. This must be done prior to setting up Outlook. Contact your DNS provider and request the following subdomain: autodiscover.yourdomain.com. Please note: It is important to rename the subdomain using this exact syntax.
Point the CNAME record for autodiscover.yourdomain.com to: ADR1.123Together.com
Due to the nature of DNS, the CNAME record created may take up to 4-8 hours to propagate. You will be able to take advantage of the AutoDiscover feature only when DNS changes have fully propagated.
To setup Outlook:
- Close Outlook.
- Download and run the pre-setup software: http://www.123together.com/Downloads/OLSetupv3.exe and select "“Update host file setting and Outlook plug-in only”.
- Go to Start > Control Panel > Mail. If you do not have this icon, click on "Classic View" on the top left and the Mail icon will now appear in the list.
- Click Email Accounts > Add a new email account > Next.
- Select Microsoft Exchange Server; click Next.
- Exchange Server Settings:
o Microsoft Exchange Server: ("Exchange Server" - e.g.: "MAIL001" or "BE001". Do not add ".mail.lan"! )
o Check "Use Cached Exchange Mode".
o User Name: <your email address - e.g. YourName@YourDomain.com>
o Click More Settings.
o After 30-90 seconds, it may time out and you may get a message similar to this: Outlook could not log on. OR The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action. This is an expected message. Click OK. If a new window will open, which asks for "Microsoft Exchange Server" and "Mailbox". Click Cancel.
- Microsoft Exchange Server: A new window will open, which has 5 tabs starting with "General"
o Click the Advanced tab.
o Check “Use Cached Exchange Mode”.
o Check “Download Public Folder Favorites”.
o Click Apply.
o Click the Connection tab.
o Check “Connect to my Exchange mailbox using HTTP”.
o Click Exchange Proxy Settings.
- Exchange Proxy Settings:
o https://exch1.MyOutlookOnline.com
o Check “Connect using SSL only”
o Check “Mutually authenticate the session when connection with SSL”
o Enter msstd:exch1.MyOutlookOnline.com as the Principal name for proxy server.
o Check “On fast networks, connect using HTTP first, then connect using TCP/IP”
o Check “On slow networks, connect using HTTP first, then connect using TCP/IP”
o Select “Basic Authentication” from the drop-down menu.
o Click OK.
o Click OK.
- email Accounts: Exchange Server Settings:
Click on Check Name – this may take 30-90 seconds
- Connect to <Exchange Server Name> window pops up:
o User name: <your email address – e.g. YourName@YourDomain.com>
o Password: <your password>
o The server name and user name should now be underlined. If not, check that you have internet connectivity
o Click Next. You will get the "Connect to mailXXX" window again – use the same info as above.
- If you had already setup Outlook to receive mail using a Personal Folder on your laptop, the system will warn you that mail from Exchange Server will be delivered to the Personal Folder and ask if you want to continue. Click Yes.
- Click Finish.
- Click Email accounts.
- Select “View or change existing email accounts”; click Next.
- At the bottom of the window, you will see “Deliver new email to the following location”. Make sure that this is set to Mailbox – Name. Do not set it to be Personal Folder, or your mail will be removed from the server and it will only be kept on your computer.
- Click Finish.
- Click OK.
- Every time you start Outlook, you will be prompted to logon with your username & password.
