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I am having trouble logging in. What is my user ID and password? You should be using your existing exchange username (email address) and password to login. SharePoint users should also use their existing username and passwords. My account appears to be enabled but I cannot access it from the Archiving tab in my control panel. Why not? Your archiving service is in the process of being provisioned. If you are an exchange 2007 user, this should only take a few minutes. Please refresh the screen periodically until the ‘manage archive’ link appears. If you are using exchange 2003, this request must be manually provisioned by an administrator. This may take up to 3 business days. You will be notified by email when it is complete. How will users I’ve enabled know where to login? The welcome sent to newly provisioned users includes a URL to access the archive, and instructions on login. The welcome email is optional, however it is recommended that you send the welcome email to users. Why is my archiving account locked? An archiving account is locked as a result of 5 consecutive failed logins. The account is automatically unlocked after 30 minutes.Why can’t Search Users and Search Admins view the Policies and Reports tabs? You must assign ‘Search Admin Plus’ permissions in order to view policies and reports tabs.We are not receiving email notifications from the archiving service? Due to the structure of some auto generated emails from the archiving service, they may be stopped as suspicious spam. Please set postmaster@arch.123together.com as a trusted sender in your white list. should be using your existing exchange username (email address) and password to login. Can I archive some (but not all) mailboxes? If you enable Basic or Compliant archiving, all users with a hosted exchange mailbox on your system will be archived. MyArchive (Personal Archiving) will support selective mailbox archiving. - View Archiving overview page How quickly are messages visible in the archives? When messages are received for processing on your account they are batched in processed in groups of 1,000 or every 24 hours (whatever comes first). How can I tell how many messages were processed? There are 2 ways to find out how many messages are being processed during the last or previous collection cycles. First, you can click on the COLLECTION HISTORY link within your COLLECTORS tab. Finally, collection stats are always available through the REPORTS tab. You can then choose a date range, output type (PDF/CSV) and sorting options. Tip: A good way to stay on top of collection activities is to subscribe to that RSS feed from your account. RSS Feeds from the archiving service are authenticated, so you must utilize a feed reader that supports authenticated feeds. The Feed for Collection history is: https://[yourdomain].arch.123together.com/admin/collectors/activities_feed.atom If I delete a user or mailbox of my mail system, does that affect the content in the archive and my ability to search on that data? No, there is no effect on the data in the archive. If I delete a user from the system (like a Search User) will I still be able to view the audit history on searches? Yes, the audit history is maintained regardless if the user is removed from the system. How can I tell how my users are using the service? User Activity is available through reporting as well as through some of the audit information contained within each Search. SEARCHWhy are search users unable to view a specific Search? You must assign permissions to access a specific Search before you can view the Search name or open the Search. How do I export more than one message from a Search? The process for exporting multiple messages from a Search is to first identify the items for exporting and TAG them using one of the existing tags (like STAR, SAVE, REVIEWED or ATTENTION).
You can also TAG messages with a common word or phrase by typing a TAG word within the TAG field and clicking SAVE. Another method to TAG multiple messages is utilize the MORE ACTIONS drop down at the top of the SEARCH page. What formats can I export email to? Currently we support the exporting of email to .PST, .TXT., MIME, .PDF and HTML. **Note* PST is available for compliance version only** Where do I go to download my exports? Your export requests can be found on the Search Summary list view (click View All Searches) from the Search Dashboard. Each active Search is listed with its last modified date, result numbers and a column of “Exp”. Click through the this link to access the exports for that particular search What is the difference between Expand All, Normal View and Mini View within the Search screens? When you create an initial search it displays the message in a Normal View. This view will highlight any words or phrases found within the email. This view is a typical email view with subject line, date, sender and recipient. By clicking on the Expand All view, you can expand the email and its associated attachments. The Expanded view provides a Text View and an Original View. The Text View is a full text presentation of the email, including all header information. The Original View hides the Header information from the email and any meta-data found within the attachments. How can I view or download a copy of an attachment found in a Search? While viewing the results of your Search, choose the EXPAND ALL button. This will provide you an ORIGINAL VIEW into the message, which represents a typical view of an email. Scroll down to the Attachment you are looking for and click directly on the Attachment name. This will allow you to open or download the attachment. I prefer to see emails in my Search with the Normal View can I make that a default setting? Yes, click on your name on the upper right corner of the screen to change your settings to Normal View or Mini View. When viewing emails within a Search, what is the difference between Send and Recover? Send forwards the archived email as an attachment (.eml) to an email address you specify. The service provides you a text box to enter in a note to the intended recipient. Recover automatically forwards the archived message to the primary email address of the current user. What is the difference between Forward and Recover? Both of these options perform similar tasks. The Forward option allows you to define the destination of the recipient of the message. The Recover option “forwards” a copy of the message to your primary email address. In both cases, the original email will be included as an attachment on an email from the archiving system.
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