Set up your iPhone, iPad or iPod Touch to use Exchange ActiveSync

1. If you are on a plan that requires you to enable ActiveSync before you can setup your phone please follow the steps below to activate ActiveSync for your account. If it is already setup please skip to step 5 and setup your phone. If you have any questions as to whether you need to enable ActiveSync first please contact our technical support team.
2. To add ActiveSync to the user you will need to first login to our control panel and select the Users Page.
3. Next you will need to click on the drop down the users actions menu and select ActiveSync.
   
4. On this screen, click Enable ActiveSync. You will then be returned to the users screen and ActiveSync will be available to you in a couple of minutes.
   
5. All of the following steps must be performed on your Handheld.
   
6. To add an Exchange email account to your iPhone or iPod Touch, tap Settings, then Mail, Contacts, Calendars, then Add Account, then Microsoft Exchange. Note: you can configure only one Exchange account per device.
   
   
   
7. On the next screen, enter your complete email address, domain, username, password, and a description (which may be anything you like).
   1. Email Address: <your e-mail address - e.g. YourName@YourDomain.com>
   2. Domain: MAIL
   3. Username: company.username
   4. Password: Your Password
   5. Description:
      
      
8. Your iPhone (or iPod Touch) will now try to locate your Exchange server using Microsoft's Autodiscovery service. If the server cannot be located, the screen below is shown. Enter your Exchange ActiveSync server's complete address in the Server field.
   
   
   F. Activesync Server: ActiveSync.MyOutlookOnline.com
   

   Your iPhone or iPod Touch will try to create a secure (SSL) connection to your Exchange server. If it cannot do this, it will try a non-SSL connection. To override the SSL setting, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, tap Account Info, then toggle the Use SSL slider.

9. Choose which type(s) of data you would like to synchronize: Mail, Contacts, and Calendars. Note that by default, only 3 days' worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.

   Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iPhone or iPod Touch is overwritten. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer. You can still sync your iPhone or iPod Touch wirelessly with MobileMe services.

   
   

Questions? Call us at (800) 967-3924 or send an email to our support team.