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Interpreting BlackBerry Enterprise Server (BES) Statistics
When activating a new BlackBerry user there are key items to look
for on the Statistics page:
STATUS: (**MGMT007) Initializing
When the values of Message Server & Status appear as above
your handheld has not connected with your Exchange mailbox yet.
PIN 0
The BlackBerry Enterprise Server has not received the pin number
from the handheld because it has not connected yet.
Figure 1: First View of Statistics Before Activation
Figure 2: View of Statistics upon a successful Enterprise
Activation
STATUS: Running
Your handheld is connected to your Exchange mailbox
PIN: 2007FC1 (the PIN number of the phone you
are activating)
Confirms the connection between the handheld and your hosted Exchange
mailbox
POLICY: Applied Successfully or Pending.
Prior to activation you won't see a policy.
After the activation and during the initial sync look for: Last
Sent Time, Last Fwd Time and Pending items to appear. When you
see these, the synchronization process has begun between the handheld
and your Exchange Mailbox.
Questions? Call us at (800) 967-3924 or send an email to our support team.
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