Error: 0x8004010F, Object could not be found

Problem: While doing a Send/Receive you see the error message: Task 'Microsoft Exchange Server' reported error (0x8004010F): 'The operation failed. An object could not be found.'

This error message indicates that MS Outlook was not able to find and download the offline Address Book. The offline Address Book for your company is automatically created during the first night after your company has signed up and become our customer.

Solution: This is a common error message that occurs on the first day that a user joins our service and does not affect your ability to send or receive email. This error will not be present the next day and does not require any action from the user.

If you continue to see this error message after the first 2-3 days of signing up as a new customer, please follow this sequence of steps:

Step 1: From within Outlook click Tools -> Send/Receive -> Download Address Book -> Ok.

If you still receive this error message when sending or receiving please proceed to Step 2.

Step 2: Rebuild your offline files:

1. Go to C:\Documents and Settings\YourLoginName\Local Settings\Application Data\Microsoft\Outlook and create a folder called tmp.
2. Move all of the files located into this folder.
3. Start Outlook and be patient as it regenerates a copy of your mailbox
4. Once you get the message "All folders are up to date" at the bottom right, try the send and receive

If you still receive this error message when sending or receiving please proceed to Step 3.

Step 3: Create a new profile for Outlook. Once the new profile is created, log in to the mailbox and wait for it to completely synch

Exchange 2007 Customers: If you are getting the following error message when attempting to perform synchronization in Outlook 2007:

"Not downloading Office address book files. A server (URL) could not be located or the error 0x8004010F Object could not be found."

Please ensure that the AutoDiscovery DNS record is created for your domain. Outlook 2007 utilizes the AutoDiscovery service to obtain the information on where Offline Address Book is located.

Questions? Call us at (800) 967-3924 or send an email to our support team.