Activation Error: "An error has occurred. Please contact your system administrator."

Problem:
During the enterprise activation of your BlackBerry you get the following error message: "An error has occurred. Please contact your system administrator".

This error occurs when the Enterprise Activation password on the BlackBerry Enterprise Server has not been set.

Solution:
You will need to reset the enterprise activation password. To do this:

1. Login to the Control Panel.
2. Click Users.
3. Click the drop-down arrow next to users name and select "BlackBerry".
4. Click "Reset Enterprise Activation Password to cat".

Questions? Call us at (800) 967-3924 or send an email to our support team.