Wireless Sync Not Working Between BlackBerry and Folders

If wireless synchronization isn't working between your BlackBerry device and one of its folders, i.e. Calendar, Contacts, Tasks, or Memos/Notes, take the following troubleshooting steps:

1. Verify that the wireless synchronization is enabled for the specific folder on your BlackBerry device:
1. On the device Home screen select the folder you want to sync.
2. From within the folder click the track wheel/menu button and select Options.
3. On the Options screen, Wireless Synchronization is set to NO. Click the track wheel and select Change Option > YES.
4. Click the track wheel and select Save.


If you're still unable to sync please proceed to the next step.


2. If Wireless synchronization is set to YES, but you are still not getting your folder items:
1. On the device Home screen select the folder that's not syncing.
2. From within the folder click the track wheel and select Options.
3. Click the track wheel and select Change Option. Select NO for wireless synchronization.
4. Click the track wheel and select Save.
5. Wait ten minutes.
6. Click the track wheel and select Options.
7. Click the track wheel and select Change Option. Select YES for wireless synchronization.
8. Click the track wheel and select Save.
9. Test the folder for synchronization.



3. If your device is still unable to synchronize after completing the two steps above:
1. Go to Setting > Options > Advanced Options > Service Books and delete "Desktop [Sync]" Service Book
2. Once deleted, click the track wheel/menu button and undelete the service book
3. When the undelete action is complete, move back one menu and select Enterprise Activation.
4. Wait 30 seconds. The device should start to initialize all the folders with any input from the user.
5. When initialization is completed test the device.

Questions? Call us at (800) 967-3924 or send an email to our support team.

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