Recover Deleted Items

Problem: You are an Exchange 2003 user and "hard deleted" items from a folder either via Outlook or WebMail. A hard delete is when you either:

• Delete items from a folder, which moves them to the Deleted Items folder, and then you subsequently empty your Deleted Items folder
• Press Shift + Delete when deleting these items, in which case they bypass the Deleted Items folder.

Solution: You can recover your items one of two ways:

1. Via Outlook: If the items that you want to recover were deleted from the Deleted Items folder, click Outlook -> Tools -> Recover Deleted Items. This will give you a list of all the items that are recoverable. Highlight the items you want to retrieve and click Recover Deleted Items.
   
   If you did a Shift + Delete from a folder other than the Deleted Items folder and you are an advanced Outlook user please follow the steps below.
   
   
2. Exchange 2003 Only - Via WebMail (Outlook Web Access): Log in to WebMail; right-click on the folder that you want to recover items from; click Open in New, and a new browser window will launch. The URL in this new browser will have a "/?Cmd=contents" at the end; change this to "?Cmd=showdeleted". The URL should follow this syntax: https://webmail.123Together.com/exchange/company.username/deleted items/?Cmd=showdeleted
   
   NOTE: Deleted items are only available for two days after you've done a hard delete.

Advanced User Instructions

If you did a Shift + Delete from a folder other than the Deleted Items folder, you need to add the following registry entry to enable the Recover Deleted Items option from that folder:

1. Start Registry Editor (Regedt32.exe).
2. Locate and click the following key in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
3. On the Edit menu, click Add Value, and then add the following registry value:
   Value name: DumpsterAlwaysOn
   Data type: DWORD
   Value data: 1
4. Quit Registry Editor.
5. Restart your computer.
6. Open Outlook and select folder that you wish to recover deleted items from.
7. From the Tools menu, select Recover Deleted Items.
8. Select the items that you want to recover, and then click Recover Selected Items.

Questions? Call us at (800) 967-3924 or send an email to our support team.