Import Folder Info Into New Exchange Mailbox

After migrating to your new hosted Exchange mailbox your Contacts and Calendar are empty, and your previous mail folders are in the "Personal Folders" section. Use the following steps to import data from your previous folders:

1. Open Outlook.
2. Select File -> Import and Export.
3. Select "Import from another program or file"; click Next.
4. Select "Personal Folder File (.pst)"; click Next.
5. Select the PST file and click Next. The default name and location of the PST file is:
   
   C:\Documents and Settings\YourLoginName\Application Data\Microsoft\Outlook\outlook.pst
   
   NOTE: If you have used the Office Tool "Configure OUTLOOK PST File Location" then you have to take the PST file from the location you have previously specified.
   
   
6. Under Select the folder to import from, ensure that "Personal Folders" is selected, "Include Folders" is checked, "Import items into the same folder in:" should be selected, and "Mailbox - Your Name" should be selected from the dropdown below.
   
   
7. Leave the default selection and click Finish. The import process will start and may take a few moments depending on the amount of data to be imported.

Detailed Procedure with Screen shots:

1. Open Outlook

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2. Select File > Import and Export.
   
   
   
   

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3. Select "Import from another program or file"; click Next.
   
   
   
   

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4. Select "Personal Folder File (*.pst)"; click Next.
   
   
   
   

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5. Select the PST file and click Next.
   
   
   The default location of the PST file is is
   
   C:\Documents and Settings\YourLoginName\Application Data\Microsoft\Outlook\outlook.pst
   
   NOTE: If you have used the Office Tool "Configure OUTLOOK PST File Location" you must take the PST file from the location you have previously specified.
   
   

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6. Leave the default selection and click Finish.
   
   
   
   The import process may take a few moments, depending on the amount of data that have to be imported.

Questions? Call us at (800) 967-3924 or send an email to our support team.